Getting Started with BizPhone
We’ve made getting started with BizPhone simple and easy for you to determine exactly what features are best to implement for your business.
Plus, by following our simple pre-qualification procedures we can ensure that you’ll enjoy high-definition voice calls and support for all your selected BizPhone features.
To ensure that your current broadband service can support the BizPhone features; it is important that our customers perform a connection test and complete the qualification checklist prior to submitting your BizPhone order.
Service qualification only takes a few minutes and we’ve attached a helpful checklist to assist you with the reporting process, so simply download the pdf document, run the required tests and let us know the results.
Selecting optional features
BizPhone Desktop App
Don’t need a physical handset? This app allows you make and receive calls, access voicemail, and configure basic telephony features, such as Call Forwarding, Do Not Disturb from your desktop using a simple USB headset.
BizPhone Mobile App
Make and receive business calls from your Android or Apple IOS mobile device even when you leave the office. You can also configure basic telephony features, such as Call Forwarding, Do Not Disturb and more.
BizPhone Receptionist App
A web based application to help your front-of-house staff manage call distribution more efficiently. Monitor up to 30 static phone users, screen and forward inbound calls and many other call control features.
Is your business missing calls? Call Queuing can assist your receptionist with handling incoming calls that are queued while the person is busy on another call. Overflow and distribution of calls can also be managed.
Line Hunt manages the distribution of inbound calls to a group of phones (minimum of 3 lines). Now you can define preferred call rotation methods, set overflows to mobile or voicemail, call wait duration and much more.
Auto Attendant is an exciting feature that answers incoming calls with a personalised greeting. Callers are presented with options to have the call transferred to different departments, extensions and more.
Direct In Dial Number Ranges
Looking for new numbers in sequential order? Get new phone numbers for your business allocated to in blocks of 10, 50 and 100 numbersand choose the best numbers for your main line, extensions and so on.
Music on Hold
NBN Business Phone supports ‘music on hold’ functionality, so why not make sure your callers are kept up to date with relevant messages about your organization while they are on hold.
Non standard installations
BizPhone is designed for simple ‘do-it-yourself’ set-up and installation via the online web portal.
If however you require on-site installation, a field technician appointment can be arranged to assist in the set-up and programming of user settings or additional cabling charged at $150 call-out plus $150 per hour labor plus parts.
Service configurations that do not require a field appointment can also be arranged at a reduced cost of $60 per 30 minutes for each modification.
Porting your existing numbers
BizPhone supports the porting of your existing business telephone numbers if they are currently active with Telstra, Optus, Primus, GoTalk, iiNet and more.
This means you can keep your telephones numbers which will limit business disruption, avoid the necessity of printing new stationary and maintain consistency across your business during the transition process.
Hosted PBX Vs On-site PBX – Things you should know
The move to a VoIP phone system is beneficial regardless of which system is ultimately selected however, before deciding it’s worth considering the fundamental differences between ‘hosted PBX’ and ‘onsite PBX’. Understanding these differences will lead to a smoother transition over to VoIP, save costs, increase reliability and provide a higher level of satisfaction for you, your business, your employees and your customers.
Be sure to make an informed decision and download our helpful comparison guide to learn more about the pros and cons of ‘hosted PBX’ vs ‘onsite PBX’.
BizPhone includes all the features you’d expect from an expensive onsite PBX telephone system and includes your choice of Yealink handset and unlimited local, national, and fixed to mobile calls to Australian numbers.
Choose from a variety of pre-configured Yealink handsets to meet the demands of your business. Each handset is packed with features and offers a modern stylish design, providing high-quality voice via a simple user interface.
It is important to perform a speed connection test and complete the qualification checklist when submitting your order. This simple test will ensure that the technical environment can deliver clear voice calls and support your selected BizPhone features.
BizPhone can be easily customised to suite your business with simple ‘do-it-yourself’ set-up and installation via the online web portal. Find useful information and how to video guides for a range of core BizPhone features such as voicemail, call forwarding, 3-way chat, remote office and more.