NBN Internet

There’s a plan just right for your needs!

With NBN services, the future has arrived. NBN is replacing the old copper network with ultra-high speeds, up to 100GBps, with the aim of meeting all of the most stringent requirements that the modern world is imposing on businesses and people.

With unlimited data, we have an NBN plan for you regardless of what your needs are, and getting set up is easy: just plug your device into the NBN Connection Box, which NBN Co. provides, and you’re good to go. Check the coverage map to see if you can get on NBN today.

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Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for an NBN Internet service subject to a 24 month minimum contract term.
  3. No setup and installation fees when connecting for a 24 month minimum term.
  4. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  5. Unlimited data is subject to our Fair Go Policy.
  6. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  7. If an NBN Service is not currently available, you may agree to have an alternative broadband service connected until such time an NBN
    Service is deliverable.
  8. Speed restrictions are limited to 25 Mbps/5 Mbps for NBN Services that are delivered over wireless or satellite infrastructure.
  9. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  10. To connect to the internet customers will require an NBN compatible WAN router which is not included and can be purchased separately.
  11. We do not provide any technical support on any equipment not supplied by us as customers are responsible for installing and configuring their own equipment.
  12. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  13. NBN speeds may vary due to factors including type and source of content being downloaded, hardware and software configuration, number of simultaneous connections and third party network devices.
  14. We will charge for data and related services in accordance to the current price list for services utilised.
  15. We invoice customers each calendar month with 14 day payment terms.
  16. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  17. MasterCard and VISA credit card payments attract a 2% surcharge.
  18. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  19. Additional charges apply for non standard cabling work, fees in new developments, networking, speed modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  20. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  21. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service.
  22. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  23. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165.
  24. Customers may cancel the service at any time with 30 days written notice subject to an Early Termination Fee of $200.
  25. Prices listed include GST.
  26. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  27. Strictly limited offer.
Price-Chart_Internet_NBN-Internet_No-Minimum-Term

Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for an NBN Internet service.
  3. Once off setup and installation fee of $150.
  4. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  5. Unlimited data is subject to our Fair Go Policy.
  6. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  7. If an NBN Service is not currently available, you may agree to have an alternative broadband service connected until such time an NBN
    Service is deliverable.
  8. Speed restrictions are limited to 25 Mbps/5 Mbps for NBN Services that are delivered over wireless or satellite infrastructure.
  9. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  10. To connect to the internet customers will require an NBN compatible WAN router which is not included and can be purchased separately.
  11. We do not provide any technical support on any equipment not supplied by us as customers are responsible for installing and configuring their own equipment.
  12. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  13. NBN speeds may vary due to factors including type and source of content being downloaded, hardware and software configuration, number of simultaneous connections and third party network devices.
  14. We will charge for data and related services in accordance to the current price list for services utilised.
  15. We invoice customers each calendar month with 14 day payment terms.
  16. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  17. MasterCard and VISA credit card payments attract a 2% surcharge.
  18. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  19. Additional charges apply for non standard cabling work, fees in new developments, networking, speed modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  20. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  21. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service.
  22. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  23. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165.
  24. Customers may cancel the service at any time with 30 days written notice.
  25. Prices listed include GST.
  26. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  27. Strictly limited offer.

Standard Form of Agreement

Standard Form of Agreement

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Critical Information Summaries

NBN Internet Basic Plan

Download a summary of providing important information you need to know about this plan.

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NBN Internet Standard Plan

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NBN Internet Family Plan

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NBN Internet Business Plan

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NBN Internet Enterprise Plan

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Application Form

NBN Internet Application Form

Click on the PDF icon to download a copy of the application form for this service.

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