There’s a plan just right for your needs!
With the Optus mobile network, you can access super-fast 4G mobile and broadband services anywhere you go so that you can browse the Internet more quickly and do more things with your smartphone. Covering more than 98.5% of the Australian population, the Optus network will keep you in touch no matter where you go.
Each day more and more money is being invested in building mobile towers and strengthening regional coverage, boosting your signal in metropolitan areas, making your Internet faster and more reliable, and connecting you with more people. Check our coverage maps to see if you can get on the Optus 4G network today.
Activating international roaming
For your safety and security, your access to international roaming needs to be requested and turned on by us.
Customers are advised to contact us before travel although we are happy to assist if you need international roaming and have already left Australia.
Simply call or email customer support and we will set-up international roaming, generally within the same business day.
Tip for mobile data usage
Some apps might operate in the background and use excessive amounts of data which could cost you a huge amount of money. Check your phone settings and consider changing the settings of some backup programs while you’re away. You can find out more about how to do this for your phone by reviewing the user manual for your particular phone model.
Accessing voicemail while overseas
You can easily retrieve your voicemail messages while roaming overseas.
For service using the Vodafone network, dial +61 411 000 123 and follow the prompts.
For service using the Optus network, dial +61 411 000 321 and follow the prompts.
International roaming charges
All call, messaging and mobile data (eg. social media) use whilst roaming is excluded from your plan and any optional add-on’s (eg. mobile internet packs)
Charges apply for making and receiving calls, messaging and mobile data when roaming overseas. Contact customer support for rates and charges relating to roaming charges.
You’re responsible for all charges made whilst overseas, just like you are at home and roaming charges can sometimes take a few months to appear on your bill.
Network quality, coverage and capability vary greatly from country to country. eg. Some networks overseas don’t have 3G/4G functionality.
You should check your mobile device’s compatibility with the overseas networks / frequencies you intend to use. Most modern devices can use multiple frequencies, but we recommend that you double check compatibility.
Checking usage while international roaming
We will continue to send you alerts when you have used 50%, 85% and 100% of your call and mobile data usage, although it is important to note that international call and data usage if often delayed for long periods and may not be included in the usage calculated at such time. This means that your call and mobile data usage may be greatly higher than what we have advised you.
You can also track your usage by checking in My Account.
Need help while overseas
You get 24/7 access to our technical support people. To contact us for help while you’re overseas, simply dial +61 2 82878900 (call charges will apply if using your mobile service).