“Australia’s best value telephone and internet company”
Vocal has always prioritised the practice of accurate and timely billing.
We continually look at ways to improve the presentation of billing information and assist our customers with innovative tools and information they need to better manage their account with us and costs.
Australia’s preferred method to pay bills. With Bpay, you can make payments from your cheque, savings or credit card account.
To learn more, please contact your bank or visit: www.bpay.com.au
With EFT, you can pay your bill directly into our business bank account.
Vocal Channels Pty Limited
Bank: St George Bank
BSB: 112-879 Account: 446918158
For ease and convenience, you can pay your Vocal bill in person at any Post Office throughout Australia by cash, cheque or from your cheque or savings account.
Subject to a $2.50 transaction fee for each payment.
Click on this link for help to find your nearest Australia Post Office
Call 1300 796700 to pay amounts less than $5,000 using your VISA or MasterCard.
Credit card payments incur a 2% surcharge on transaction amount.
Visit www.vocal.com.au to make secure payment of your Vocal bill using a VISA or MasterCard.
Credit card payments incur a 2% surcharge on transaction amount.
To make an online payment now, click on the ‘credit card’ icon at the top of the website or the click here
Detach the payment slip on your Vocal bill and return it together with your cheque or money order to:
Vocal Channels Pty Ltd, PO Box 1020, Surry Hills NSW 2010
Pay your bill automatically from a nominated bank account or credit card. For an application please call 1300 796700 or download an application below:
Application for Direct Debit
Save time and money with the convenience of having your bill emailed as a .pdf file each month.
As our preferred method to send bills, customers who provide an email address will automatically have their bills send via email unless advised differently. If for some reason that you do not receive your bill, please check your email junk or clutter folders to ensure that they have received their bill or call Vocal on 1300 796700.
Call or write to us if you’d prefer your bill to be printed and posted to a nominated address. Our bills are printed on 100% recycled paper and posted via Australia Post.
Printed bills contain the same itemised information and bill reporting details (if requested) as with emailed bills. Printed itemisation of local calls is not included and can be found on the Vocal web portal.
A monthly fee of $5.00 inclusive of GST applies for the printing and posting of bills.
For secure 24x7x365 access to your billing information, Vocal customers can access the Self-help portal.
The portal allows customers to view current and historical bills (up to 2 years), run customised reports, view unbilled charges and usage, update account details and more…
Call or email us at [email protected] to set-up your secure login details to access the Self-help portal today.
Your Vocal bill can be customised in a variety of ways to best suit your needs:
Call Vocal on 1300 796700 for more information about our complimentary bill customisation service.
Your Vocal bill can be customised in a variety of ways to best suit your needs:
Call Vocal on 1300 796700 for more information about our complimentary bill reporting service.
Vocal provides a range of Spend Management Tools available to help you manage your usage and spend levels on your service(s). Below are some useful spend management tools to help you stay in control of your usage and spend.
Customers including their authorised representatives may access our Self-help portal at no charge to review bill history, reports and unbilled charges.
This helpful tool also allows the user to export historical or unbilled billing data to other applications such as excel or word and generate customised reports.
Please contact Customer Support to enable us to activate this feature. You will be given a temporary password that can easily be changed once you have accessed the portal.
*Note: Unbilled call data is generally delayed for up to 2 full business days and up to 3 months for international roaming data
For secure 24x7x365 access to your billing information, Vocal customers can access the Self-help portal.
The portal allows customers to view current and historical bills (up to 2 years), run customised reports, view unbilled charges and usage, update account details and more…
Call or email us at [email protected] to set-up your secure login details to access the Self-help portal today.
Go to Self-help portal
Vocal does not charge excess usage fees on services that offer either unlimited calls or data.
Such inclusions are however subject to our Fair Use Policy and may not include certain types of calls or other exclusions and restrictions pertaining to the service as advised.
You are entitled to make a complaint should you become dissatisfied with our service. It is important that you familiarise yourself with our Complaint Handling Policy (CHP) which sets out important details concerning our processing of your complaint.
You must allow us at least 14 days to deal with your complaint. In the event we are unable to resolve your complaint, you have the right to refer your complaint to the Telecommunications Industry Ombudsman (TIO).
You risk being penalised for costs incurred by us resulting from any breach of our CHP including false or misleading statements to the TIO.
Call our 24 hour service desk on 1300 796700 or 0411 337777 (after hours & public holidays) to report a fault.
Fault restorations can only be actioned during business hours and generally resolved within 2 business days dependent on your location.
Please advice if you have a life threatening medical condition.
“Australia’s best value telephone and internet company”
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