Check if your home is NBN ready
Getting connected to the NBN is simple and easy!
The first step is to find out if your place is NBN ready by using our ‘check your address’ tool, then it’s just a matter of choosing from one of our great value NBN service plans.
Installation and equipment
We plan to use a mix of technologies to deliver the NBN network,using the best-fit technology for the location. The process to getting started and any installation requirements differ by technology so to get accurate information on how to connect check your address.By checking your address you can find out if the NBN network is available to you and exactly what equipment you need to get connected at your address.
Renting or leasing
Once you have checked your address and know the installation procedure we are planning for your home you should contact your landlord or agent as you may need permission. In the case where a landlord firmly objects we suggest contacting your local tenant advice service or union as the laws may differ between states and regions.
Checking your address will provide the information you need about the installation at your address. We can then discuss your current set up of phone or internet services and order your NBN services to suit your needs. In some cases, you may need additional cabling within your home or business which we can arrange with a registered and compliant cabler who is qualified to do the job safely and correctly.
If you are trying to connect an outbuilding or granny flat, view the guidelines for extending an existing NBN service.
What services will be switched off?
In many cases the NBN network will replace the existing phone and internet network. If you are in an area where the existing network will be switched off, you will be notified of that date by NBN Co. Be sure to check your address to get the most up to date switch off information. To ensure that your phone and internet services keep working after the switch off date, we suggest you place your order with us for a suitable NBN plan well before the switch off date.
What about devices and alarms that use the existing network?
Many types of devices that are normally connected to phone lines such as, medical and security alarms, EFTPOS and fax machines, and fire indicator panels, can work over the NBN network. If you are in an area where the existing network will be switched off, it's really important to plan and prepare well in advance to move these services.We recommend talking to your device provider and preferred phone and internet provider for advice.
What happens if I need priority assistance?
NBN Co. has committed to support service providers who provide priority assistance service to customers with diagnosed life-threatening medical conditions. We will aim to provide the same connection and fault rectification times that customers registered for priority assistance currently receive.
The NBN network presents opportunity in education, business,entertainment, health care and sociability giving everyone the potential to be more productive, more creative, more efficient and more connected for decades to come.
The process of getting connected to the NBN network is dependent on your location, so the first thing you’ll need to do is check your address and see if NBN is available at your place.
The NBN network will involve new technologies and some existing devices may not be compatible.Talking to your equipment provider can help you to understand the compatibility of your existing devices with the NBN network.
Find useful information about your NBN supplied equipment, including helpful tips to get you started, ways to keep your equipment in good working order and troubleshooting.
Check your address
to find out if the NBN is available in your location
Network rollout information is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
Services provided over the nbnTM network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint.
Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected.