NBN Bundles

There’s a plan just right for your needs!

We have many, many competitive phone bundle packages, all of which will save you money and keep you organized, with the convenience of a single, consolidated bill.

You can save big money on our high-speed NBN Internet service if you get it in a bundle with an NBN phone plan. With so many packages to choose from, we have something for everybody.

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Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for a bundled NBN Phone & NBN Internet service subject to a 24 month minimum contract term.
  3. No setup and installation fees when connecting for a 24 month minimum term.
  4. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  5. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  6. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  7. The NBN Internet and NBN Phone Bundle requires a fixed-wire NBN connection such as fibre-optic or VDSL technologies.
  8. Speed restrictions are limited to 25 Mbps/5 Mbps for NBN Services that are delivered over wireless or satellite infrastructure and may not support connection of the NBN Phone service in which case an alternate VoIP Phone service will be substituted.
  9. Customers are required to use an NBN compatible WAN router in order to connect to the internet and a standard telephone to make and receive calls. Such equipment is not included and is available for separate purchase.
  10. We do not provide any technical support on any equipment not supplied by us as customers are responsible for installing and configuring their own equipment.
  11. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  12. NBN data is delivered via the UNI-D port on the NBN Connection Box. Data speeds may vary due to factors including type and source of content being downloaded, hardware and software configuration, number of simultaneous connections and third party network devices.
  13. NBN Phone is delivered via the UNI-V port on the NBN Connection Box.
  14. NBN Phone supports a maximum of 2 voice lines.
  15. Connection of the second NBN Phone line attracts an additional set-up and monthly access fees.
  16. Unlimited data is subject to our Fair Go Policy.
  17. We invoice customers each calendar month with 14 day payment terms.
  18. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  19. MasterCard and VISA credit card payments attract a 2% surcharge.
  20. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  21. Additional charges apply for non standard cabling work, fees in new developments, networking, speed modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  22. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  23. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service.
  24. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  25. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165
  26. Additional bolt-on plans available at extra cost providing choice of unlimited standard local, national and calls to mobile which are all subject to our Fair Go Policy.
  27. Additional charges apply for special and premium rate calls, operated assisted calls or third party charges. Additional charges apply for new service connections if applicable.
  28. Maximum of 2 voice lines available for this service and second voice line subject to standard NBN Phone pricing and installation fees.
  29. Customers may cancel the service at any time with 30 days written notice subject to an Early Termination Fee of $400.
  30. Calls charged per 60 seconds or part thereof unless stated otherwise.
  31. Prices listed include GST.
  32. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  33. strictly limited offer.

Standard Form of Agreement

Standard Form of Agreement

Click on the PDF icon to download and view a copy of our standard terms and conditions.

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Critical Information Summaries

Basic NBN Bundle

Download a summary of providing important information you need to know about this plan.

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Standard NBN Bundle

Download a summary of providing important information you need to know about this plan.

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Family NBN Bundle

Download a summary of providing important information you need to know about this plan.

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Business NBN Bundle

Download a summary of providing important information you need to know about this plan.

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Enterprise NBN Bundle

Download a summary of providing important information you need to know about this plan.

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Price-Chart_NBN_NBN-Bundles_NBN-Internet-&-VoIP-Phone

Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for a bundled VoIP Phone & NBN Internet service subject to a 24 month minimum contract term.
  3. No setup and installation fees when connecting for a 24 month minimum term.
  4. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  5. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  6. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  7. Speed restrictions are limited to 25 Mbps/5 Mbps for NBN Services that are delivered over wireless or satellite infrastructure.
  8. Customers are required to use an NBN compatible WAN router in order to connect to the internet and a VoIP box in order to make and receive calls.
  9. Both the WAN router and VoIP box are not included and are available for separate purchase.
  10. We do not provide any technical support on any equipment not supplied by us as customers are responsible for installing and configuring their own equipment.
  11. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  12. NBN data is delivered via the UNI-D port on the NBN Connection Box. Data speeds may vary due to factors including type and source of content being downloaded, hardware and software configuration, number of simultaneous connections and third party network devices.
  13. Unlimited data is subject to our Fair Go Policy.
  14. We invoice customers each calendar month with 14 day payment terms.
  15. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  16. MasterCard and VISA credit card payments attract a 2% surcharge.
  17. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  18. Additional charges apply for non standard cabling work, fees in new developments, networking, speed modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  19. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  20. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service.
  21. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  22. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165
  23. Additional bolt-on plans available at extra cost providing choice of unlimited standard local, national and calls to mobile which are all subject to our Fair Go Policy.
  24. Additional charges apply for special and premium rate calls, operated assisted calls or third party charges. Additional charges apply for new service connections if applicable.
  25. A Maximum of 2 voice lines is available for this service and second voice line subject to standard VoIP Phone pricing and installation fees.
  26. Customers may cancel the service at any time with 30 days written notice subject to an Early Termination Fee of $400.
  27. Calls charged per 60 seconds or part thereof unless stated otherwise.
  28. Prices listed include GST.
  29. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  30. Strictly limited offer.

Standard Form of Agreement

Standard Form of Agreement

Click on the PDF icon to download and view a copy of our standard terms and conditions.

Pdf_icon

Critical Information Summaries

Basic VoIP Bundle

Download a summary of providing important information you need to know about this plan.

Pdf_icon

Standard VoIP Bundle

Download a summary of providing important information you need to know about this plan.

Family VoIP Bundle

Download a summary of providing important information you need to know about this plan.

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Business VoIP Bundle

Download a summary of providing important information you need to know about this plan.

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Enterprise VoIP Bundle

Download a summary of providing important information you need to know about this plan.

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Application Form

NBN Internet & Voice Bundle Application Form

Click on the PDF icon to download a copy of the application form for this service.

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