NBN Phone

There’s a plan just right for your needs!

NBN Phone will replace the basic phone services that had previously been delivered over the traditional copper network, saving you money and improving the quality of your access.

Make calls over the NBN Internet service, and you’ll take advantage of a huge discount on line rentals, getting you the cheapest calls around. You can even port your existing number over from your traditional copper phone line. Setup is easy: just plug into the NBN Connection Box and you’re good to go.

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Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for an NBN Phone service subject to a 24 month minimum contract term.
  3. No setup and installation fees when connecting for a 24 month minimum term.
  4. Maximum of 2 lines available for this service.
  5. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  6. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  7. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  8. NBN Phone is a telephone service only and is delivered via UNI-V port on the NBN Co. Connection Box.
  9. Connection of the second NBN Phone line attracts an additional set-up and monthly access fees.
  10. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  11. Customers are responsible for the cost of any additional cabling work within their own premises.
  12. Additional bolt-on plans available at extra cost providing choice of unlimited standard local, national and calls to mobile which are all subject to our Fair Go Policy.
  13. Additional charges apply for non standard cabling work, fees in new developments, plan modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  14. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  15. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  16. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165
  17. Vocal bills customers each calendar month with 14 day payment terms
  18. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  19. MasterCard and VISA credit card payments attract a 2% surcharge.
  20. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  21. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service as such plans may provide included local, national and calls to mobiles which are unlike traditional landline telephone services where all calls remain chargeable.
  22. Customers may cancel the service at any time with 30 days written notice subject to an Early Termination Fee of $200.
  23. Prices listed include GST.
  24. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  25. Strictly limited offer.
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Things you should know about this plan

  1. Offer available to credit approved residential customers only.
  2. Monthly access fee is charged for an NBN Phone service subject to a 24 month minimum contract term.
  3. Once off setup & installation fee of $150 per line.
  4. Maximum of 2 lines available for this service.
  5. The monthly access fee is charged from the date of acceptance of the offer and subject to a pro-rated calculation plus one month charge in advance.
  6. NBN Services are only available in selected coverage areas and connection of the service is subject to availability and service qualification.
  7. The NBN service requires installation of NBN Co. supplied equipment both inside and outside of the premises and can take several hours to install.
  8. NBN Phone is a telephone service only and is delivered via UNI-V port on the NBN Co. Connection Box.
  9. Connection of the second NBN Phone line attracts an additional set-up and monthly access fees.
  10. If an installation appointment is necessary, you or an authorised person over the age of 18 years old is required to be at the premises.
  11. Customers are responsible for the cost of any additional cabling work within their own premises.
  12. Additional bolt-on plans available at extra cost providing choice of unlimited standard local, national and calls to mobile which are all subject to our Fair Go Policy.
  13. Additional charges apply for non standard cabling work, fees in new developments, plan modifications, incorrect call out fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
  14. The NBN network will involve new technologies and some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the NBN network.
  15. Connection of NBN in pre-defined ‘new developments’ of 100 premises or more will incur an additional NBN Activation in New Development Fee of $330 pursuant to the Telecommunications Infrastructure in New Developments Policy.
  16. Relocation of the NBN Service is subject to availability at the new address and will incur a Relocation Fee of $165
  17. Vocal bills customers each calendar month with 14 day payment terms
  18. A late payment fee equal to the greater of either $25 or 3% of the total balance applies each month full payment is not received by the due date.
  19. MasterCard and VISA credit card payments attract a 2% surcharge.
  20. A monthly bill printing and postage fee of $5 applies. No additional charge for bills produced and sent as an email or accessed online.
  21. Customers waive their rights to the Customer Service Guarantee upon signup of this significantly discounted service as such plans may provide included local, national and calls to mobiles which are unlike traditional landline telephone services where all calls remain chargeable.
  22. Customers may cancel the service at any time with 30 days written notice.
  23. Prices listed include GST.
  24. Service provided in accordance with the above terms and our Standard Form of Agreement for the Supply of Services (SFOA) available on our website.
  25. Strictly limited offer.

Standard Form of Agreement

Standard Form of Agreement

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Critical Information Summaries

NBN Phone Basic Saver Plan

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NBN Phone Local Saver Plan

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NBN Phone National Saver Plan

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NBN Phone Ultimate Saver Plan

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Application Form

NBN Phone Application Form

Click on the PDF icon to download a copy of the application form for this service.

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