Welcome to our customer terms page where you will find useful information about the legal, regulatory and compliance obligations for which our company operates including your rights as a consumer and the protections granted to you under Australian law.

Customers are advised to familiarise themselves with our terms and policies which are conveniently located by clicking the links below.

Policies & Procedures

Find details and downloads of our terms and policies. Customers are advised to familiarise themselves with our terms and policies which are conveniently located by clicking the links below.

Standard Form of Agreement (SFOA)

Privacy Policy

Fair Use Policy

Credit Consent Policy

Financial Hardship Policy

Complaint Handling Policy

Regulatory & Compliance

Find useful information and links about legal, regulatory and compliance obligations for which our company operates including your rights as a consumer and the protections granted to you under Australian law.

Australian Federal Police (AFP)

Australian Consumer Law(ACL)

Australian Communications and Media Authority (ACMA)

Telecommunications Consumer Protection Code(TCP Code)

Telecommunications Industry Ombudsman(TIO)

Telecommunications Infrastructure in New Developments

Other Fees & Charges

Find details of fees and charges for non-standard or additional services. Customers are advised that some of the listed fees are on-billed as a result of third party activities for which are outside of our control.

Fee for Service – No Fault Found, Cabling, Installation & Equipment

Number Portability Fees

Number Change & Search Fees

NBN New Developments Activation Fees